FAQ's
What is LLD Gifts?
LLD Gifts by Lauren Lash is a handmade gifting business dedicated to creating heartfelt, personalized gifts that bring joy to both the giver and recipient. We believe every gift should create lasting connections and make people feel special.
How long does it take to process my order?
Processing times vary by product but typically range from 3-7 business days. Handmade and personalized items may take longer. If you need an item quickly, please contact us before ordering. We’ll do our best to accommodate your timeline. Currently, we primarily ship within the U.S., but please reach out if you're interested in international shipping.
What is your return policy?
Due to the personalized nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us, and we will work to resolve it. If your item arrives damaged or there is an error in customization, please reach out within 48 hours of delivery with photos, and we will gladly assist.
How do I submit my custom details or photos?
You can provide personalization details in the order notes. For photo-based items, instructions will be provided during checkout or via email.
Can I request a completely custom gift that’s not listed on your site?
We love unique requests! Send us a message, and we’ll do our best to create something special just for you.